SmallBizGenius Analysis
Justfly receives mixed reviews, with many customers praising its easy-to-use website and competitive pricing, while others report significant issues with customer service and hidden fees. The online travel agency seems best suited for simple bookings where changes or support are unlikely to be needed.
Category Breakdown
Scores based on analysis of 284 recent reviews
Ease of Booking
8.5/10Many reviewers praise Justfly for its user-friendly website and straightforward booking process. Customers appreciate the ease of finding and selecting flights that meet their needs, with several noting how quickly they were able to complete their bookings. For example, one reviewer stated, 'It was very easy to decide which flights to choose that met my requirements.'
30 reviews mention thisCustomer Service Issues
2.5/10A significant number of reviewers report negative experiences with Justfly's customer service, citing long wait times, difficulty reaching live agents, and unhelpful AI assistance. Some customers mention being placed on hold for extended periods or unable to get their issues resolved. One reviewer said, 'It is impossible to talk to an agent after we purchase our ticket. I needed to add an extra insurance on it, and I've been waiting for hours every time I call them, and nobody answer the phone.'
25 reviews mention thisPricing and Value
7.0/10Several reviewers highlight Justfly's competitive pricing and the ability to find flights within their budget. Customers appreciate the value for money and the range of options available. One reviewer mentioned being 'surprisingly happy to find airplane tickets with the price range that was under my budget.'
20 reviews mention thisHidden Fees and Unexpected Charges
3.0/10Some reviewers complain about hidden fees and unexpected charges, particularly related to baggage and seat assignments. Customers express frustration at not being clearly informed about these costs during the booking process. As one reviewer noted, 'WORST company EVER!! Hidden fees, can’t speak with an actual person and they mislead you with their wording!!'
15 reviews mention thisWebsite Navigation
8.0/10Several reviewers commend Justfly's website for being easy to navigate and user-friendly. They appreciate the clear instructions and the ability to quickly find the information they need. One reviewer stated, 'Easy to navigate website. More importantly, it took all my personal information even though I could use Autofill.'
10 reviews mention thisPros & Cons
What Customers Love
"Just Fly had a wonderful and easy to navigate website."
"I was surprisingly happy to find airplane tickets with the price range that was under my budget."
"So many options with a great value for price."
"When my departure day was close it gave reminders until check-in time, which I absolutely loved."
"Fast and Easy to buy ticket . Also good customer service"
Common Complaints
"It is impossible to talk to an agent after we purchase our ticket. I needed to add an extra insurance on it, and I've been waiting for hours every time I call them, and nobody answer the phone."
"WORST company EVER!! Hidden fees, can’t speak with an actual person and they mislead you with their wording!! I’m out of 1,300!!"
"They advertises a fully refundable 24‑hour cancellation, but that’s not what actually happens. After booking, I found fine print that completely changes the meaning."
"I booked a flight and paid $210 ($150 for the three seats and a $60 booking feel) for seat assignments. It's been 28 days since I made the reservation and they've yet to book my seats with the airline."
"Time out is very frustrating for people who are new to this site, also, if you try to go one page back you need to start all over again."
Common Questions About Justfly
Answers derived from customer review patterns
Is Justfly legit and trustworthy?
Justfly is a legitimate online travel agency where customers can book flights. However, reviews suggest that while many users have successful booking experiences, others encounter issues with customer service and hidden fees. The trustworthiness of Justfly depends on the user's willingness to accept the risk of potential complications and the need for customer support. Customers who prioritize seamless booking and reliable support may want to consider alternative options.
Based on 20 reviewsDoes Justfly have good customer service?
Customer service is a significant pain point for Justfly, according to numerous reviews. Many users report long wait times, difficulty reaching live agents, and unhelpful AI assistance. Some customers have described spending hours on hold or being unable to resolve their issues effectively. While some reviewers mention positive experiences with individual customer service representatives, the overall consensus indicates that Justfly's customer service is inconsistent and often frustrating.
Based on 25 reviewsIs Justfly worth it for small business?
For small businesses, Justfly may be a suitable option for straightforward travel arrangements due to its competitive pricing and easy-to-use website. However, the risk of poor customer service and potential hidden fees makes it a less reliable choice compared to booking directly with airlines or using agencies known for superior support. Small business owners who require reliable support and clear pricing may want to consider alternatives to avoid potential disruptions and added costs.
Based on 10 reviewsWhat is Justfly's cancellation policy like?
Justfly advertises a 24-hour cancellation policy, but several reviewers report that this policy comes with restrictions and fine print that can significantly alter its meaning. Some customers claim that they were unable to receive a full refund despite attempting to cancel within the 24-hour window. It's essential to carefully review the terms and conditions of the cancellation policy before booking to avoid unexpected fees or complications.
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